Healthy Communities: Coordination of health care – experiences with GP care among patients aged 45 and over, 2016 - Report - Experience of patient-centred care

Healthy Communities: Coordination of health care – experiences with GP care among patients aged 45 and over, 2016

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Experience of patient-centred care

Key findings

  • Generally, patients reported positive experiences with GPs for quality of care provided. For example, over 9 in 10 (93%) patients felt that test results were explained in a way that they could understand.
  • Better experiences of care were indicated by patients who were in better health, were better educated, spoke English, and lived in cities.
  • Better experiences of care were indicated by patients aged 75 and over.
  • Patients in Eastern Melbourne, Western Victoria, Brisbane North and the Gold Coast (Queensland) were most likely to feel that they received excellent or very good care from their usual GP or others in their usual place of care in the preceding year (87%).

Patient-centred care is well accepted as an ideal model for health care provision across health systems worldwide, with a central focus on patients and with care that supports patients taking an active role in decisions that pertain to their own health (Department of Health 2009; WHO 2008). Provision of patient-centred and well-coordinated care is central in enhancing patients’ understanding, control and self-management of their health (Bywood et al. 2011; Jeon et al. 2010).

The 2016 Survey of Health Care asked patients how they would rate the overall quality of health care received from their usual GP or usual place of care in the previous 12 months, as well as factors that contribute to patient-centred care. This included how often their usual GP or others in their usual place of care:

  • involved them in decisions
  • asked about things in their work or life that affect their health
  • explained their test results in a way that they could understand.

The survey also asked how comfortable patients felt in talking with their usual GP or others in their usual place of care about personal problems related to their health.

Examining how patient experiences of care vary by sociodemographic variables and across population groups demonstrates where patient care experiences could be improved. This may assist in better understanding pathways through the health system and the role of continuity in primary care. In general, patients who were healthier, wealthier and better educated were more likely to feel that they received excellent or very good care from their usual GP or others in their usual place of care, and that they had better experiences of patient-centred care.

This chapter reports results against the following measures:

  • ‘care rated by patient as excellent or very good’: proportion of patients aged 45 and over who rated the quality of care received from their usual GP or others in their usual place of care, in the preceding 12 months, as excellent or very good
  • ‘patient involved in decisions about their care’: proportion of patients aged 45 and over who felt that, in the preceding 12 months, they were always or usually involved in decisions about their care by their usual GP or others in their usual place of care
  • ‘patient was asked about work/life things that affect health’: proportion of patients aged 45 and over who felt that, in the preceding 12 months, their usual GP or others in their usual place of care asked about things in their work or life that affect their health
  • ‘test results were explained in a way that patient could understand’: proportion of patients aged 45 and over who felt that, in the preceding 12 months, their usual GP or others in their usual place of care always or usually explained test results in a way they could understand
  • ‘comfortable talking about personal problems related to their health’: proportion of patients aged 45 and over who felt completely or very comfortable talking with their usual GP or others in their usual place of care about personal problems related to their health in the preceding 12 months.

Notes

Experiences of care reported in this chapter exclude patients who did not visit a usual GP or usual place of care in the 12 months before completing the survey (4.7% of patients who completed the survey). See Appendix C for detailed results for measures in this chapter.

National results

Across Australia in 2016:

  • 84% of patients felt that the quality of care received from their usual GP or others in their usual place of care in the previous 12 months was excellent or very good
  • around 9 in 10 (89%) patients felt that they were involved in decisions about their care. A small proportion (1.1%) reported that they did not want to be involved in decisions about their care
  • around 9 in 10 (93%) patients felt that test results were explained in a way that they could understand
  • around 8 in 10 (81%) patients felt comfortable discussing personal problems related to their health with their usual GP or others in their usual place of care
  • around 8 in 10 (82%) patients reported that their usual GP or others in their usual place of care asked them about things in their work or life that affect their health.

Self-assessed patient health status

Patient experience measures related to GP care varied by their self-assessed health status (Figure 3.1). Better health was correlated with better care. Patients who assessed their health as excellent were more likely than those who assessed their health as poor to:

  • rate the care received from their usual GP or others in their usual place of care in the preceding year as excellent or very good (91% compared with 73%)
  • feel that their usual GP or others in their usual place of care involved them in decisions about their care (92% compared with 85%)
  • feel that their usual GP or others in their usual place of care explained test results in a way that they could understand (94% compared with 89%)
  • feel comfortable discussing personal problems related to their health (86% compared with 76%).

Figure 3.1: Patient-reported experiences of care received from usual GP or usual place of care, patients aged 45 and over, by self-assessed health status, 2016

The following link expands the table data. Show tabular data Hide tabular data
Patient-reported experience measure Poor Fair Good Very good Excellent
% 95% CI % 95% CI % 95% CI % 95% CI % 95% CI
Care rated by patient as excellent or very good 73.1 (72.1 – 74.1) 77.0 (75.6 – 78.4) 81.8 (80.7 – 82.9) 88.4 (87.4 – 89.5) 91.4 (89.1 – 93.7)
Patient involved in decisions about their care 84.6 (82.4 – 86.8) 85.8 (84.9 – 86.8) 87.9 (87.2 – 88.6) 91.2 (90.5 – 92.0) 91.9 (90.1 – 93.8)
Patient was asked about work/life things that affect health 83.4 (81.7 – 85.2) 83.0 (81.6 – 84.3) 82.5 (81.5 – 83.5) 81.8 (80.7 – 82.9) 79.6 (76.4 – 82.7)
Test results were explained in a way that patient could understand 89.0 (86.7 – 91.3) 91.0 (89.9 – 92.0) 92.7 (91.8 – 93.5) 94.1 (93.7 – 94.5) 94.0 (92.9 – 95.1)
Comfortable talking about personal problems related to their health 75.5 (72.8 – 78.1) 78.0 (76.7 – 79.4) 80.5 (79.5 – 81.5) 82.8 (81.4 – 84.3) 85.9 (83.8 – 88.0)
95% confidence interval.

Notes

1
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).
2
As these data are from a cross-sectional (rather than longitudinal) survey, relationships between self-assessed health status and patient-reported care experiences can be assessed only as correlations, rather than causal associations. See Strengths and limitations for more information.

Sex

A slightly higher proportion of men (83%) than women (80%) felt comfortable discussing personal problems related to their health with their usual GP or others in their usual place of care. Men were also slightly more likely than women to feel that they were asked about things in work or life that affect their health (83% compared with 81%). All other experience measures of patient-centred care were similar for men and women.

Age group

Overall, patients aged 75 and over were more likely than younger patients to feel that they received excellent or very good quality care from their usual GP or others in their usual place of care (87% compared with 81% of patients aged 45–54). Patients aged 75 and over were also more likely:

  • to feel that test results were explained in a way that they could understand (95% compared with 90% of those aged 45–54)
  • to feel comfortable discussing personal problems related to their health (88% compared with 76% of those aged 45–54).

Conversely, patients aged 75 and over were least likely to feel that they were asked about things in work or life that affect their health (79% compared with 82% of patients aged 65–74 and 83% of patients aged 45–64).

Remoteness

For most patient-reported experiences of care, there was a gradient across remoteness areas. Patient experiences were better in less remote areas—the most positive experiences were perceived among those living in Major cities or Inner regional areas; they were less positive among those living in Outer regional or Remote/Very remote areas. Patients living in Major cities were more likely than those living in Remote/Very remote areas to:

  • rate care received as excellent or very good (85% compared with 74%)
  • feel that they were asked about things in their work or life that affect their health (83% compared with 77%)
  • feel that test results were explained in a way that they could understand (93% compared with 88%)
  • feel comfortable discussing personal problems related to their health with their usual GP or others in their usual place of care (82% compared with 72%).

Socioeconomic group

As with remoteness areas, there was also a gradient in patient-reported experiences of care across socioeconomic groups (patients allocated against 5 quintiles of relative socioeconomic disadvantage based on their area of residence). Patients in higher socioeconomic groups (that is, people from areas with less socioeconomic disadvantage) had better experiences of care than those in lower socioeconomic groups. A greater proportion of those in the highest socioeconomic group:

  • perceived that they received excellent or very good care from their usual GP or others in their usual place of care in the preceding year (86%) compared with those in the lowest socioeconomic group (79%)
  • felt that their usual GP or others in their usual place of care asked them about things in work or life that affect their health (83% compared with 79%)
  • felt that they were involved in decisions about their care (92% compared with 84%).

Main language spoken

The proportion of patients who felt that they received excellent or very good care from their usual GP or others in their usual place of care was higher among those who spoke English at home (86%) than among those who spoke another language (71%). Patients who spoke English at home were also more likely than those who spoke another language to feel that they:

  • were involved in decisions about their care (91% compared with 71%)
  • were asked about things in their work or life that affect their health (83% compared with 77%)
  • had test results explained in a way that they could understand (93% compared with 88%)
  • were comfortable talking to their usual GP or others in their usual place of care about personal problems related to their health (82% compared with 76%).

Highest level of educational attainment

Compared with patients who did not go to school, patients who completed higher levels of education reported better experiences of care. Those with a Bachelor degree or higher were more likely than those who did not go to school to feel that:

  • they received excellent or very good care from their usual GP or others in their usual place of care in the last year (85% compared with 71%)
  • their usual GP or others in their usual place of care asked them about things in their work or life that affect their health (84% compared with 76%)
  • their usual GP or others in their usual place of care involved them in decisions about their care (93% compared with 72%).

Patients who completed up to Year 12 or equivalent were more likely to feel that test results were explained in a way that they could understand (94% compared with 84%).

Private health insurance coverage

A higher proportion of patients who were covered by private health insurance felt they received excellent or very good care from their usual GP or others in their usual place of care in the preceding year (86% compared with 81%). Patients covered by private health insurance were also more likely to perceive that they were involved in decisions related to their care (91% compared with 86%) and that their usual GP or others in their usual place of care asked about things in their work or life that affect their health (83% compared with 80%). This may be related to a patient’s socioeconomic group.

State and territory results

In 2016, patient-reported experiences of care varied across states and territories in Australia. These variations reflect a complex interaction of many factors, such as demographic (including the number of people residing in the jurisdiction, age structure of the population, proportion of people living in regional and remote areas, and the proportion of the population that is Indigenous), socioeconomic and environmental factors. Such factors should be considered when interpreting report findings.

Patients in the Northern Territory were the least likely to report positive experiences of care. Patients in Victoria, Tasmania, Queensland and Western Australia were most likely to perceive that they received excellent or very good care from their usual GP or others in their usual place of care (85%). Patients in the Australian Capital Territory were most likely to be involved in decisions about their care (92%).

Patients in Queensland were most likely to feel that test results were explained in a way that they could understand (94%) while patients in Victoria and South Australia were most likely to feel comfortable talking to their usual GP or others in their usual place of care about personal problems related to their health (82%).

Results across PHN areas

Patient experiences of care also varied across PHN areas in 2016. Patients in Eastern Melbourne, Western Victoria, Brisbane North and the Gold Coast (Queensland) were most likely to feel that they received excellent or very good care from their usual GP or others in their usual place of care in the preceding year (87%). In comparison, 70% of patients living in Western Queensland rated their care as excellent or very good (Figure 3.2).

Patients in South Eastern New South Wales were most likely to feel that their usual GP or others in their usual place of care involved them in decisions about their care (92%), while 81% of patients in South Western Sydney felt involved in decisions about their care (Figure 3.3).

Across PHN areas, the proportion of patients who felt that their usual GP or others in their usual place of care asked about things in their work or life that affect their health ranged from 85% in Brisbane South to 77% in Western Queensland and the Northern Territory (Figure 3.4).

The proportion of patients who felt that test results were explained in a way that they could understand was relatively high across all PHNs in 2016—ranging from 95% in Central and Eastern Sydney, Brisbane North, Brisbane South and the Gold Coast to 85% in Western Queensland (Figure 3.5).

Patients in Hunter New England and Central Coast (New South Wales) were most likely to feel comfortable discussing personal problems related to their health with their usual GP or others in their usual place of care (85%), while patients in the Northern Territory were least likely to feel comfortable doing so (72%) (Figure 3.6).

Figure 3.2: Proportion of patients aged 45 and over who rated the quality of care received from their usual GP or others in their usual place of care as excellent or very good in the preceding 12 months, PHN areas, 2016

The following is a legend for the maps detailed on this page. The first row shows the various colour ranges, the second is the relevant colour's range value and the third indicates which end is highest and lowest.
70.6 – 81.8
81.9 – 82.8
82.9 – 84.8
84.9 – 86.2
86.3 – 87.3
Lowest group
Highest group
The following link expands the table data. Show tabular data Hide tabular data
Primary Health Network area Percentage 95% confidence interval Group
Australia 84.1%
Eastern Melbourne (Vic) 87.3% (84.9 – 84.6%) Highest (86.3 – 87.3%)
Gold Coast (Qld) 87.2% (84.8 – 89.5%) Highest (86.3 – 87.3%)
Brisbane North (Qld) 86.7% (84.5 – 89.0%) Highest (86.3 – 87.3%)
Western Victoria 86.5% (84.1 – 88.9%) Highest (86.3 – 87.3%)
Hunter New England & Central Coast(NSW) 86.4% (83.7 – 89.1%) Highest (86.3 – 87.3%)
Central & Eastern Sydney (NSW) 86.3% (83.8 – 88.8%) Highest (86.3 – 87.3%)
South Eastern NSW 86.2% (83.9 – 88.5%) Second highest (84.9 – 86.2%)
Perth South (WA) 86.0% (82.8 – 89.1%) Second highest (84.9 – 86.2%)
Nepean Blue Mountains (NSW) 85.5% (82.8 – 88.2%) Second highest (84.9 – 86.2%)
Northern Sydney 85.5% (83.0 – 88.0%) Second highest (84.9 – 86.2%)
Tasmania 85.0% (82.3 – 87.6%) Second highest (84.9 – 86.2%)
Brisbane South (Qld) 84.9% (82.3 – 87.6%) Second highest (84.9 – 86.2%)
North Coast (NSW) 84.4% (81.4 – 87.5%) Middle (82.9 – 84.8%)
South Eastern Melbourne (Vic) 84.4% (81.9 – 86.8%) Middle (82.9 – 84.8%)
Perth North (WA) 84.3% (81.1 – 87.0%) Middle (82.9 – 84.8%)
Central Qld, Wide Bay & Sunshine Coast 84.2% (81.5 – 86.8%) Middle (82.9 – 84.8%)
Murray (Vic & part NSW) 83.9% (81.1 – 86.8%) Middle (82.9 – 84.8%)
Darling Downs & West Moreton (Qld) 82.9% (80.3 – 85.6%) Middle (82.9 – 84.8%)
Murrumbidgee (NSW) 82.9% (80.0 – 85.9%) Middle (82.9 – 84.8%)
Country WA 82.8% (79.2 – 86.4%) Second lowest (81.9 – 82.8%)
Adelaide (SA) 82.5% (79.4 – 85.5%) Second lowest (81.9 – 82.8%)
Gippsland (Vic) 82.3% (79.4 – 85.2%) Second lowest (81.9 – 82.8%)
Northern Queensland 82.3% (78.8 – 85.7%) Second lowest (81.9 – 82.8%)
Western NSW 82.1% (79.2 – 85.0%) Second lowest (81.9 – 82.8%)
Australian Capital Territory 81.9% (78.7 – 85.0%) Second lowest (81.9 – 82.8%)
North Western Melbourne (Vic) 81.1% (77.7 – 84.5%) Lowest (70.6 – 81.8%)
Western NSW 82.1% (79.2 – 85.0%) Lowest (70.6 – 81.8%)
Country SA 80.2% (77.5 – 82.9%) Lowest (70.6 – 81.8%)
Western Sydney (NSW) 79.5% (76.8 – 82.2%) Lowest (70.6 – 81.8%)
South Western Sydney (NSW)/th> 78.7% (76.0 – 81.5%) Lowest (70.6 – 81.8%)
Northern Territory 74.0% (68.5 – 79.5%) Lowest (70.6 – 81.8%)
Western Queensland 70.6% (67.0 – 74.2%) Lowest (70.6 – 81.8%)
95% confidence interval.
Note
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).

Figure 3.3: Proportion of patients aged 45 and over who felt that, in the preceding 12 months, they were always or usually involved in decisions about their care by their usual GP or others in their usual place of care, PHN areas, 2016

The following is a legend for the maps detailed on this page. The first row shows the various colour ranges, the second is the relevant colour's range value and the third indicates which end is highest and lowest.
81.1 – 87.4
87.5 – 88.5
88.6 – 90.0
90.1 – 91.1
91.2 – 92.2
Lowest group
Highest group
The following link expands the table data. Show tabular data Hide tabular data
Primary Health Network area Percentage 95% confidence interval Group
Australia 89.1%
South Eastern NSW 92.2% (90.4 – 94.1%) Highest (91.2 – 92.2%)
Australian Capital Territory 91.8% (89.7 – 94.0%) Highest (91.2 – 92.2%)
Brisbane North (Qld) 91.7% (89.8 – 93.5%) Highest (91.2 – 92.2%)
Northern Sydney (NSW) 91.5% (89.7 – 93.3%) Highest (91.2 – 92.2%)
Perth South (WA) 91.3% (89.0 – 93.6%) Highest (91.2 – 92.2%)
Hunter New England & Central Coast (NSW) 91.2% (88.9 – 93.6%) Highest (91.2 – 92.2%)
North Coast (NSW) 90.8% (88.5 – 93.1%) Second highest (90.1 – 91.1%)
Western Victoria 90.5% (88.6 – 92.5%) Second highest (90.1 – 91.1%)
Central Qld, Wide Bay & Sunshine Coast 90.4% (89.0 – 91.9%) Second highest (90.1 – 91.1%)
Perth North (WA) 90.4% (88.0 – 92.8%) Second highest (90.1 – 91.1%)
Nepean Blue Mountains (NSW) 90.2% (87.9 – 92.5%) Second highest (90.1 – 91.1%)
Murray (Vic & part NSW) 90.1% (87.6 – 92.6%) Second highest (90.1 – 91.1%)
Brisbane South (Qld) 89.7% (87.0 – 92.4%) Middle (88.6 – 90.0%)
Gold Coast (Qld) 89.6% (86.7 – 92.4%) Middle (88.6 – 90.0%)
Country WA 89.5% (88.5 – 90.6%) Middle (88.6 – 90.0%)
Northern Queensland 89.5% (86.9 – 92.2%) Middle (88.6 – 90.0%)
Tasmania 89.4% (87.5 – 91.3%) Middle (88.6 – 90.0%)
Murrumbidgee (NSW) 89.3% (87.4 – 91.2%) Middle (88.6 – 90.0%)
Central & Eastern Sydney (NSW) 88.6% (86.4 – 90.9%) Middle (88.6 – 90.0%)
Eastern Melbourne (Vic) 88.4% (86.4 – 90.4%) Second lowest (87.5 – 88.5%)
Adelaide (SA) 88.4% (86.1 – 90.6%) Second lowest (87.5 – 88.5%)
South Eastern Melbourne (Vic) 88.1% (85.7 – 90.6%) Second lowest (87.5 – 88.5%)
Darling Downs & West Moreton (Qld) 88.1% (86.0 – 90.2%) Second lowest (87.5 – 88.5%)
Western NSW 87.9% (85.1 – 90.6%) Second lowest (87.5 – 88.5%)
Country SA 87.5% (84.8 – 90.3%) Second lowest (87.5 – 88.5%)
Gippsland (Vic) 87.4% (85.3 – 89.5%) Lowest (81.1 – 87.4%)
North Western Melbourne 85.8% (83.1 – 88.5%) Lowest (81.1 – 87.4%)
Northern Territory 85.3% (80.6 – 90.0%) Lowest (81.1 – 87.4%)
Western Sydney (NSW) 85.2% (82.4 – 88.1%) Lowest (81.1 – 87.4%)
Western Queensland 81.7% (78.6 – 84.8%) Lowest (81.1 – 87.4%)
South Western Sydney (NSW) 81.1% (77.3 – 84.9%) Lowest (81.1 – 87.4%)
95% confidence interval.
Note
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).

Figure 3.4: Proportion of patients aged 45 and over who felt that, in the preceding 12 months, their usual GP or others in their usual place of care asked about things in their work or life that affect their health, PHN areas, 2016

The following is a legend for the maps detailed on this page. The first row shows the various colour ranges, the second is the relevant colour's range value and the third indicates which end is highest and lowest.
76.8 – 80.1
80.2 – 81.5
81.6 – 82.3
82.4 – 83.4
83.5 – 84.6
Lowest group
Highest group
The following link expands the table data. Show tabular data Hide tabular data
Primary Health Network area Percentage 95% confidence interval Group
Australia 82.1%
Brisbane South (Qld) 84.6% (81.8 – 87.5%) Highest (83.5 – 84.6%)
Central & Eastern Sydney (NSW) 84.1% (81.4 – 86.8%) Highest (83.5 – 84.6%)
Brisbane North (Qld) 83.8% (81.3 – 86.3%) Highest (83.5 – 84.6%)
Australian Capital Territory 83.8% (81.3 – 86.3%) Highest (83.5 – 84.6%)
North Coast (NSW) 83.7% (80.4 – 86.9%) Highest (83.5 – 84.6%)
Adelaide (SA) 83.5% (81.0 – 86.1%) Highest (83.5 – 84.6%)
Perth South (WA) 83.2% (79.8 – 86.6%) Second highest (82.4 – 83.4%)
Tasmania 82.9% (80.3 – 85.4%) Second highest (82.4 – 83.4%)
Northern Sydney (NSW) 82.7% (79.5 – 85.9%) Second highest (82.4 – 83.4%)
Darling Downs & West Moreton (Qld) 82.5% (79.2 – 85.7%) Second highest (82.4 – 83.4%)
Western Sydney 82.4% (79.0 – 85.8%) Second highest (82.4 – 83.4%)
South Eastern NSW 82.4% (80.0 – 84.8%) Second highest (82.4 – 83.4%)
Perth North (WA) 82.3% (79.6 – 85.1%) Middle (81.6 – 82.3%)
Northern Queensland 82.3% (78.6 – 86.0%) Middle (81.6 – 82.3%)
Western Victoria 82.1% (79.8 – 84.3%) Middle (81.6 – 82.3%)
Nepean Blue Mountains (NSW) 82.0% (78.2 – 85.7%) Middle (81.6 – 82.3%)
Eastern Melbourne (Vic) 81.7% (79.0 – 84.4%) Middle (81.6 – 82.3%)
South Eastern Melbourne (Vic) 81.6% (78.5 – 84.8%) Middle (81.6 – 82.3%)
Hunter New England & Central Coast (NSW) 81.5% (78.5 – 84.6%) Second lowest (80.2 – 81.5%)
Western NSW 81.5% (78.8 – 84.2%) Second lowest (80.2 – 81.5%)
Gold Coast (Qld) 81.4% (78.4 – 84.4%) Second lowest (80.2 – 81.5%)
North Western Melbourne (Vic) 81.3% (78.6 – 84.0%) Second lowest (80.2 – 81.5%)
Central Qld, Wide Bay & Sunshine Coast 81.3% (78.4 – 84.1%) Second lowest (80.2 – 81.5%)
Country WA 81.0% (77.7 – 84.2%) Second lowest (80.2 – 81.5%)
South Western Sydney (NSW) 80.2% (77.0 – 83.5%) Second lowest (80.2 – 81.5%)
Murrumbidgee (NSW) 79.6% (77.8 – 81.4%) Lowest (76.8 – 80.1%)
Gippsland (Vic) 79.5% (76.7 – 82.3%) Lowest (76.8 – 80.1%)
Country SA 79.5% (76.5 – 82.5%) Lowest (76.8 – 80.1%)
Murray (Vic & part NSW) 79.0% (76.3 – 81.7%) Lowest (76.8 – 80.1%)
Western Queensland 76.9% (73.2 – 80.5%) Lowest (76.8 – 80.1%)
Northern Territory 76.8% (71.7 – 81.9%) Lowest (76.8 – 80.1%)
95% confidence interval.
Note
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).

Figure 3.5: Proportion of patients aged 45 and over who felt that, in the preceding 12 months, their usual GP or others in their usual place of care always or usually explained test results in a way they could understand, PHN areas, 2016

The following is a legend for the maps detailed on this page. The first row shows the various colour ranges, the second is the relevant colour's range value and the third indicates which end is highest and lowest.
85.2 – 90.5
90.6 – 92.0
92.1 – 93.5
93.6 – 94.3
94.4 – 95.0
Lowest group
Highest group
The following link expands the table data. Show tabular data Hide tabular data
Primary Health Network area Percentage 95% confidence interval Group
Australia 92.9%
Gold Coast (Qld) 95.0% (92.9 – 97.0%) Highest (94.4 – 95.0%)
Central & Eastern Sydney 94.8% (94.0 – 95.5%) Highest (94.4 – 95.0%)
Brisbane South (Qld) 94.8% (92.4 – 97.1%) Highest (94.4 – 95.0%)
Brisbane North (Qld) 94.5% (92.5 – 96.5%) Highest (94.4 – 95.0%)
South Eastern NSW 94.4% (92.8 – 95.9%) Highest (94.4 – 95.0%)
Hunter New England & Central Coast (NSW) 94.2% (92.2 – 96.2%) Second highest (93.6 – 94.3%)
Northern Sydney (NSW) 94.2% (92.6 – 95.8%) Second highest (93.6 – 94.3%)
Eastern Melbourne (Vic) 94.1% (92.4 – 95.8%) Second highest (93.6 – 94.3%)
Perth South (WA) 94.0% (91.9 – 96.1%) Second highest (93.6 – 94.3%)
North Coast (NSW) 93.8% (91.4 – 96.2%) Second highest (93.6 – 94.3%)
Nepean Blue Mountains (NSW) 93.7% (91.6 – 95.8%) Second highest (93.6 – 94.3%)
Adelaide (SA) 93.6% (92.0 – 95.2%) Second highest (93.6 – 94.3%)
Western Victoria 93.4% (91.9 – 94.9%) Middle (92.1 – 93.5%)
Australian Capital Territory 93.2% (91.2 – 95.3%) Middle (92.1 – 93.5%)
South Eastern Melbourne (Vic) 92.9% (91.6 – 94.3%) Middle (92.1 – 93.5%)
Central Qld, Wide Bay & Sunshine Coast 92.8% (91.1 – 94.6%) Middle (92.1 – 93.5%)
Tasmania 92.4% (90.7 – 94.0%) Middle (92.1 – 93.5%)
Northern Queensland 92.3% (91.1 – 93.5%) Middle (92.1 – 93.5%)
Murray (Vic & part NSW) 92.1% (90.0 – 94.1%) Middle (92.1 – 93.5%)
Darling Downs & West Moreton (Qld) 91.9% (89.9 – 93.9%) Second lowest (90.6 – 92.0%)
Western Sydney (NSW) 91.8% (89.6 – 94.1%) Second lowest (90.6 – 92.0%)
North Western Melbourne (Vic) 91.6% (89.2 – 94.1%) Second lowest (90.6 – 92.0%)
Murrumbidgee (NSW) 91.0% (88.7 – 93.3%) Second lowest (90.6 – 92.0%)
Country WA 90.9% (87.8 – 94.0%) Second lowest (90.6 – 92.0%)
Gippsland (Vic) 90.6% (88.0 – 93.2%) Second lowest (90.6 – 92.0%)
Western NSW 90.6% (88.2 – 93.0%) Second lowest (90.6 – 92.0%)
Perth North (WA) 90.5% (87.8 – 93.2%) Lowest (85.2 – 90.5%)
Country SA 90.1% (87.7 – 92.5%) Lowest (85.2 – 90.5%)
South Western Sydney (NSW) 89.7% (87.1 – 92.2%) Lowest (85.2 – 90.5%)
Northern Territory 89.0% (84.3 – 93.6%) Lowest (85.2 – 90.5%)
Western Queensland 85.2% (82.3 – 88.2%) Lowest (85.2 – 90.5%)
95% confidence interval.
Note
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).

Figure 3.6: Proportion of patients aged 45 and over who felt comfortable talking with their usual GP or others in their usual place of care about personal problems related to their health in the preceding 12 months, PHN areas, 2016

The following is a legend for the maps detailed on this page. The first row shows the various colour ranges, the second is the relevant colour's range value and the third indicates which end is highest and lowest.
72.3 – 77.9
78.0 – 79.8
79.9 – 81.4
81.5 – 83.2
83.3 – 85.4
Lowest group
Highest group
The following link expands the table data. Show tabular data Hide tabular data
Primary Health Network area Percentage 95% confidence interval Group
Australia 81.3%
Hunter New England & Central Coast (NSW) 85.4% (82.8 – 88.0%) Highest (83.3 – 85.4%)
Brisbane North (Qld) 84.1% (81.4 – 86.9%) Highest (83.3 – 85.4%)
Eastern Melbourne (Vic) 83.8% (80.4 – 87.1%) Highest (83.3 – 85.4%)
Gold Coast (Qld) 83.8% (80.8 – 86.8%) Highest (83.3 – 85.4%)
South Eastern Melbourne (Vic) 83.3% (80.6 – 85.9%) Highest (83.3 – 85.4%)
South Eastern NSW 83.2% (80.6 – 85.8%) Second highest (81.5 – 83.2%)
Adelaide (SA) 83.2% (80.3 – 86.1%) Second highest (81.5 – 83.2%)
Nepean Blue Mountains (NSW) 82.7% (80.5 – 84.8%) Second highest (81.5 – 83.2%)
Perth South (WA) 82.7% (79.4 – 85.9%) Second highest (81.5 – 83.2%)
Central Qld, Wide Bay, & Sunshine Coast 82.3% (79.6 – 85.1%) Second highest (81.5 – 83.2%)
Western Victoria 81.6% (79.5 – 83.7%) Second highest (81.5 – 83.2%)
Northern Sydney (NSW) 81.5% (79.1 – 83.9%) Second highest (81.5 – 83.2%)
Tasmania 81.4% (78.6 – 84.3%) Middle (79.9 – 81.4%)
North Coast (NSW) 81.4% (78.0 – 84.8%) Middle (79.9 – 81.4%)
Western Sydney (NSW) 80.6% (77.3 – 83.9%) Middle (79.9 – 81.4%)
Perth North (WA) 80.6% (77.5 – 83.6%) Middle (79.9 – 81.4%)
Brisbane South (Qld) 80.3% (77.1 – 83.5%) Middle (79.9 – 81.4%)
Darling Downs & West Moreton (Qld) 80.1% (77.5 – 82.7%) Middle (79.9 – 81.4%)
Central & Eastern Sydney (NSW) 79.9% (76.8 – 83.0%) Middle (79.9 – 81.4%)
Murray (Vic & part NSW) 79.8% (76.6 – 83.0%) Second lowest (78.0 – 79.8%)
North Western Melbourne (Vic) 79.6% (75.4 – 83.8%) Second lowest (78.0 – 79.8%)
Australian Capital Territory 79.4% (76.4 – 82.4%) Second lowest (78.0 – 79.8%)
Country SA 78.6% (75.2 – 82.0%) Second lowest (78.0 – 79.8%)
Country WA 78.3% (75.0 – 81.6%) Second lowest (78.0 – 79.8%)
Gippsland (Vic) 78.0% (75.4 – 80.7%) Second lowest (78.0 – 79.8%)
Western NSW 78.0% (74.4 – 81.6%) Second lowest (78.0 – 79.8%)
South Western Sydney (NSW) 77.3% (74.0 – 80.6%) Lowest (72.3 – 77.9%)
Northern Queensland 77.2% (73.3 – 81.1%) Lowest (72.3 – 77.9%)
Murrumbidgee (NSW) 76.6% (73.3 – 79.9%) Lowest (72.3 – 77.9%)
Western Queensland 72.6% (68.9 – 76.3%) Lowest (72.3 – 77.9%)
Northern Territory 72.3% (68.7 – 76.0%) Lowest (72.3 – 77.9%)
95% confidence interval.
Note
These data are based on survey responses from adults aged 45 and over who had seen a GP in the 12 months before survey selection (November 2014 to November 2015), and who had visited a usual GP or usual place of care in the 12 months before completing the survey (April–June 2015 to April–June 2016).

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