The MyHealthyCommunities website is closing on 30 June 2019

Don’t worry – you can still find the latest information about your local area on the Australian Institute of Health and Welfare’s (AIHW)External link, opens in a new window.[] website, along with many more reports and data on a range of health and welfare topics.

Visit the Healthy community indicatorsExternal link, opens in a new window.[] page to use the new interactive tool to explore health topics including health risk factors, cancer, expenditure, and different population groups in your Primary Health Network (PHN) area.

In some cases, the way you find information has changed. If you need help finding anything, please contactExternal link, opens in a new window.[] the AIHW.

Once the MyHealthyCommunities website closes, you will be able to access an archived version through TroveExternal link, opens in a new window.[], the National Library of Australia’sExternal link, opens in a new window.[] web archive. Please note the interactive content will not work in the archived version.

Healthy Communities: Coordination of health care – experiences with GP care among patients aged 45 and over, 2016 - Report - References

Healthy Communities: Coordination of health care – experiences with GP care among patients aged 45 and over, 2016

Download Report (PDF, 9.5 MB)


  1. ABS (Australian Bureau of Statistics) 2016. Survey of Health Care Australia 2016. ABS cat. no. 4343.0. Canberra: ABS.
  2. ABS 2017. Patient experiences in Australia: summary of findings, 2016–17. ABS cat. no. 4839.0. Canberra: ABS.
  3. ACSQHC (Australian Commission on Safety and Quality in Health Care) 2010. Patient centered care: improving quality and safety by focusing care on patients and consumers—discussion paper. Sydney: ACSQHC.
  4. Bywood P, Jackson-Bowers E & Muecke S 2011. Initiatives to integrate primary and acute health care, including ambulatory care services. PHCRIS (Primary Health Care Research & Information Service) policy issue review. Adelaide: PHCRIS.
  5. Department of Health 2009. Primary health care reform in Australia. Report to support Australia’s first National Primary Health Care Strategy. Canberra: Department of Health and Ageing.
  6. Department of Health 2016. Primary Health Networks (PHNs). Canberra: Department of Health. Viewed 20 February 2018, link, opens in a new window..
  7. Freeman G & Hughes J 2010. Continuity of care and the patient experience. London: The King’s Fund.
  8. Gray D, Evans P, Sweeney K, Lings P, Seamark D, Seamark C et al. 2003. Towards a theory of continuity of care. Journal of the Royal Society of Medicine 96:160–6.
  9. Haggerty J, Reid R, Freeman G, Starfield B, Adair C & McKendry R 2003. Continuity of care: a multidisciplinary review. BMJ 327(7425):1219–21.
  10. Hill A & Freeman G 2011. Promoting continuity of care in general practice. London: Royal College of General Practitioners.
  11. Jeon Y, Kraus S, Jowsey T & Glasgow N 2010. The experience of living with chronic heart failure: a narrative review of qualitative studies. BMC Health Services Research 10:77.
  12. OECD (Organisation for Economic Co-Operation and Development) 2018. Health Care Quality Indicators—responsiveness and patient experiences. Paris: OECD. Viewed 3 May 2018, link, opens in a new window..
  13. Pavlič D, Sever M, Klemenc-Ketiš Z & Švab I 2015. Process quality indicators in family medicine: results of an international comparison. BMC Family Practice 16:172.
  14. Reid J, Cormack D & Crowe M 2016. The significance of relational continuity of care for Māori patient engagement with predominantly non-Māori doctors: findings from a qualitative study. Australian and New Zealand Journal of Public Health 40:120–5.
  15. Singer SJ, Friedberg M, Kiang MV, Dunn T & Kuhn DM 2013. Development and preliminary validation of the Patient Perceptions of Integrated Care Survey. Medical Care Research and Review 70(2):143–64.
  16. Victorian Department of Health and Human Services 2018. Care coordination. Melbourne: Victorian Department of Health and Human Services. Viewed 17 April 2018, link, opens in a new window..
  17. WHO (World Health Organization) 2008. The World Health Report 2008: primary care now more than ever. Geneva: WHO.
  18. Williams K, Sansoni J, Morris D, Grootemaat P & Thompson C 2016. Patient-reported outcome measures: literature review. Sydney: ACSQHC.

Download Report (PDF, 9.5 MB)